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  1. JIRA Service Desk Server
  2. JSDSERVER-3939

Communications Breakdown when adding additional participants in JIRA Service Desk

    Details

    • Type: Bug
    • Status: Closed (View Workflow)
    • Priority: Medium
    • Resolution: Cannot Reproduce
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: Customer Portal
    • Labels:
      None

      Description

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Summary

      Customer is getting Communications Breakdown - Close this dialog and press refresh in your browser error popup when attempting to add additional participants to a JIRA Service Desk ticket

      Environment

      Cloud
      JIRA v1000.73.0
      JIRA Service Desk v3.2.0-OD-15-001-D20160604T051209

      Steps to Reproduce

      1. Open a ticket within Service Desk
      2. Attempt to add an additional Request Participant

      Expected Results

      Additional user should be added

      Actual Results

      Error popup is displayed
      Small loading gear is seen in the add participant inline edit box

      Following errors are seen within the JIRA Logs

      2016-06-15 07:48:50.168274500 2016-06-15 07:48:50,163 http-nio-3010-exec-11 WARN sysadmin 468x23219x1 63xfai 4.15.43.214 /browse/HDIS-2358 [c.a.j.i.search.util.SearchPropertiesManager] Invalid filter ID in user preferences:
      2016-06-15 07:48:59.586863500 2016-06-15 07:48:59,580 http-nio-3010-exec-9 ERROR      [o.a.c.c.C.[.[localhost].[/].[action]] Servlet.service() for servlet [action] in context with path [] threw exception [java.lang.IllegalArgumentException: Cannot format given Object as a Number] with root cause
      2016-06-15 07:48:59.586865500 java.lang.IllegalArgumentException: Cannot format given Object as a Number
      2016-06-15 07:48:59.586865500 	at java.text.NumberFormat.format(NumberFormat.java:248)
      2016-06-15 07:48:59.586866500 	at java.text.Format.format(Format.java:157)
      2016-06-15 07:48:59.586878500 	at java.text.MessageFormat.subformat(MessageFormat.java:1262)
      2016-06-15 07:48:59.586878500 	at java.text.MessageFormat.format(MessageFormat.java:865)
      2016-06-15 07:48:59.586879500 	at java.text.Format.format(Format.java:157)
      2016-06-15 07:48:59.586879500 	at com.atlassian.jira.i18n.BackingI18n.formatI18nMsg(BackingI18n.java:249)
      2016-06-15 07:48:59.586879500 	at com.atlassian.jira.i18n.BackingI18n.getText(BackingI18n.java:157)
      

      Noticed that the following error is thrown each time the above stack trace is thrown:

      2016-06-15 08:21:48.233860500 Jun 15, 2016 8:21:48 AM com.sun.jersey.spi.container.servlet.WebComponent filterFormParameters
      
      2016-06-15 08:21:49.730161500 2016-06-15 08:21:49,730 http-nio-3010-exec-20 WARN sysadmin 501x27280x1 63xfai 4.15.43.214 /browse/HDIS-2361 [c.a.j.i.search.util.SearchPropertiesManager] Invalid filter ID in user preferences:
      

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              • Assignee:
                Unassigned
                Reporter:
                mlavender Marty Lavender (Inactive)
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                Dates

                • Created:
                  Updated:
                  Resolved: