We have a project where we enforce privacy via Security Levels.

Repro Settings:

• security level required in Field Config
• security level scheme has a default security level set
• security level is not changeable by the end-user

As an admin, if I now go to configure a Service Desk portal, it will show me an error: "Oops something is broken" and claim that my forms are disabled until I set a value.

This is not true, the forms are still enabled, even if I do not set a value for security level in Service Desk Portal forms.

Expected Result: I think security level is a special field that needs more testing. It probably shouldn't show that error since the forms still display to end-users, nor force users to pre-set a value since it defaults to one anyway.

Workaround

One of the following:

1. Disable issue level security for the service desk project
2. Change the field configuration to make the issue security an optional field