Preset value selection is empty when hiding Tempo Account custom field in Request Type

XMLWordPrintable

      Summary

      Preset value selection is empty when a user hides Tempo Account custom field in Request Type configuration

      Steps to reproduce

      1. Add Account field to the screen
      2. Add it to one of the Request Type and try to Hide it
      3. Pop up window appears and user should select a preset value

      Current Result

      The preset value selection is empty

      Expected Result

      It should display a list of available values for a user to choose.

      Notes from Tempo Support

      You can configure which JIRA field configurations have the account field required by going to Administration -> Add-ons -> Account Configuration and deselecting the field in the last paragraph.
      When this has been done it is possible to remove the account field from screens in the Service Desk project and from within individual request types.

        1. Error can not create reqest.png
          13 kB
          Mats Holmblad
        2. Hide Account field error.png
          24 kB
          Mats Holmblad
        3. screenshot-1.png
          16 kB
          Adven

            Assignee:
            Unassigned
            Reporter:
            Adven (Inactive)
            Votes:
            11 Vote for this issue
            Watchers:
            20 Start watching this issue

              Created:
              Updated:
              Resolved: