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  1. Jira Service Management Data Center
  2. JSDSERVER-3159

SLA Calendar start and end time in JIRA issues

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    • Suggestion
    • Resolution: Low Engagement
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    • SLA
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    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      SLA metrics are shown in JIRA issues as "time for first to respond" and "time to resolve".
      What I'd also like to see are two extra fields "SLA Calendar start" and "SLA Calendar end".
      These fields will represent the start and end times of the selected calendar for the specific project.

      This could help developers distinguish issues for their importance. Let's say two issues arrive where one project has a SLA agreement from 9am to 1pm where the other is from 9am to 5pm. If it's 3pm our developers should focus on the issue with the 9 to 5 agreement and leave the other for later.

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          relates to

          Suggestion - JSDCLOUD-3159 SLA Calendar start and end time in JIRA issues

          • Closed

          Suggestion - JSDSERVER-4716 Document the usage of JQL function 'withinCalendarHours'

          • Closed
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              Unassigned Unassigned
              2826d652baa1 Rick de Jong
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