Details
-
Bug
-
Resolution: Done
-
Low
-
1.1.6
Description
Steps to Reproduce:
Scenario A:
- Create a Service Desk Project
- Open a new tab and Proceed to the project
- Edit the Issue Type Scheme that belongs to the project by removing all the existing issue types
- add in your preferred issue types(eg. Epic) to the Issue Type Schemes.
- Proceed to Agent Customer Portal in Service Desk
- Delete all the request types
- Add a new Request Type with new Group(eg. test)
- Click the View Customer Portal
Scenario B:
- Create a Service Desk Project
- Proceed to Agent Customer Portal in Service Desk and there should be list of Request Types mapped to General group(default)
- Open a new tab and Proceed to the project
- Switch the Issue Type scheme to some unique scheme(eg. Agile Scrum Issue Type Scheme)
- Refresh the Agent Customer Portal and all the request type would be lost.
- Add a new Request Type with new Group(eg. test)
- Click the View Customer Portal
Expected Result:
There's no grouping as the request type are mapped to test group. If you have more than 1 group mapped, the group options will show but there should be no group named General.
Actual Result:
The General group are showing in the Customer Portal.
Workaround:
- Proceed to Issue Type Scheme of the project
- Add back all the default issue types to the Issue Type Scheme
- Back to the Agent Customer Portal
- Remove all the request type that associated to the default group(eg. General)
- Reconfigure your Issue Type Scheme and remove those issue types again