Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-5249

Password reset not working for Service Desk Customer in Customer Portal

XMLWordPrintable

      Steps to reproduce:

      1. Go to Service Desk Customer portal
      2. Click on Forgotten password link
      3. Enter the username and click on email me button.
      4. Check your inbox for the reset password email and click on the link provided in the email
      5. Enter details into change password form. Hit submit.

      Expected Behaviour
      User will be able to access the customer portal with the new password

      Actual Behaviour
      Password reset error returns and claims password fields left empty. Which they are not empty at submission time.

      Workaround
      Use the JIRA's Reset Password link. (<instance>/login/forgot)

              mmcmahon Matthew McMahon (Inactive)
              mariffin Mohamed Hazwan Ariffin (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              12 Start watching this issue

                Created:
                Updated:
                Resolved: