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  1. Jira Service Management Cloud
  2. JSDCLOUD-5274

"Re-open on customer comment" automation blueprint reports "Unknown module" in IF when running without agent-based pricing

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    Description

      Steps to reproduce

      1. Start a Cloud instance with Service Desk on 1.0 pricing (non-agent-based).
      2. Try to create a new Automation rule of type "Re-open on customer comment".

      The "IF" portion of the rule will say "Unknown module: com.atlassian.servicedesk.plugins.automation.servicedesk-automation-modules-plugin:sd-comment-visibility-if-condition".

      Workaround

      Select the "IF" and delete the unknown module line. On an instance with agent-based pricing, that line is a "Comment is public" type.

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              Unassigned Unassigned
              nmason Nick Mason
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