Details
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Suggestion
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Resolution: Unresolved
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None
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None
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6
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5
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Description
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
When we reopen the issue after Resolving the issue
the resolution won't be "Unset" or "Unresolved",
but we can add post-function to clear the resolution by How to Edit the Resolution of an Issue .
The problem rises when the SLA of ticket has already stopped when we have resolved it already
and by reopening it, it won't continue from the time we have resolved it.
As there is no option at Service Desk >> SLA >> Edit >> Start (Begin counting time when) to set the resolution to "Unset" or "Unresolved".
Attachments
Issue Links
- relates to
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JSDCLOUD-1613 Continue the SLA After Reopening The Issue
- Gathering Interest
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JSDSERVER-5124 Continue SLA time by Re-opening Issue
- Gathering Interest
- mentioned in
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