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Bug
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Resolution: Fixed
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Low
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1.2.0.2, 1.2.1, 2.3-OD-05
NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.
Symptoms
The columns in the JIRA Service Desk queue are not being displayed.
Looking into the Javascript Console, the error below can be seen.
There are no errors in the JIRA nor in the Service Desk logs.
Steps to Replicate
Hide any of the fields configured as columns in the Service Desk Queue from on the Field Configuration screen.
In the screenshot below, hiding any of the fields below (e.g. Due date, Reporter, Summary) in the Field Configuration screen would cause this error.
Workaround
Make the fields associated to the affected Service Desk project queue visible.
- relates to
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JSDCLOUD-1459 Columns missing on service desk queue due to hidden fields on selected columns
- Closed
- is cloned by
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DESK-3832 Loading...