Details
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Bug
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Resolution: Fixed
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Medium
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None
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None
Description
NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.
Steps to Reproduce:
- Try to log in to a customer portal (https:<name>.atlassian.net/servicedesk/customer/user/login?destination=portals) via GAPPS.
Expected Results:
User is logged in and is presented the Customer Portal.
Actual Results:
User is logged in but is redirected to the dashboard instead.
Workaround:
Log in via JIRA with username/password.
Notes
User instance has a deprecated GAPPS integration. I tested on a test server with deprecated GAPPS and then reconnect it. The issue still persist even after reconnecting GAPPS to the test instance. This doesn't seems to be caused by the deprecation of GAPPS.
Attachments
Issue Links
- duplicates
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JSDCLOUD-5186 Google login on OnDemand doesn't redirect to customer portal
- Closed
- relates to
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JSDCLOUD-1324 GAPPS Customer Portal Login is redirecting users to JIRA Dashboard instead of portal view
- Closed
- is detailed by
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DESK-3766 Loading...
- was split into
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DESK-3831 Loading...