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  1. Jira Service Management Cloud
  2. JSDCLOUD-5212

Service Desk loop if username contains comma

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    Description

      All pages/screens on Service Desk, including the Customer Portal, go into an infinite loop if the username of the user that's accessing the Service Desk contains a comma.
      It doesn't matter if this user is an Agent, a Collaborator or a Customer, this behaviour happens with them all.

      Steps to reproduce:

      • Create a new user with a comma on its username (I used fwillig@atlassian,com)
      • Log in to the system with this user and access any Service Desk's screen or the Customer Portal

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              Unassigned Unassigned
              fwillig Felipevsw (Inactive)
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