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  1. Jira Data Center
  2. JRASERVER-8669

search for string with underscore ( _ ) always returns no results

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      JIRA standard edition 3.3.3 #99

      when searching for JIRA entries which have some string with _ then no results are ever found, even if such entries exist.
      example: quick search for - some_text

            [JRASERVER-8669] search for string with underscore ( _ ) always returns no results

            G B added a comment -

            We have this issue in Jira 3.11. We are also using UTF-8 encoding.

            G B added a comment - We have this issue in Jira 3.11. We are also using UTF-8 encoding.

            Keith Brophy added a comment -

            Hi Anders,

            Apologies if I have resolved this issue prematurely - please let me know and I can reopen it. Hopefully the solution to JRA-5176 addresses your issue in JIRA 3.5.

            Regards,
            Keith

            Keith Brophy added a comment - Hi Anders, Apologies if I have resolved this issue prematurely - please let me know and I can reopen it. Hopefully the solution to JRA-5176 addresses your issue in JIRA 3.5. Regards, Keith

            Anders Noole Busch added a comment -

            Hi Brian & Ziv,

            The JIRA server Ziv and I use has Character Encoding: UTF-8 and Indexing Language: english
            Some of the people in the company have scandinavian letters in there names (i.e. æøå) which gave the problem descibed in JRA-5176 so we changed from default encoding ANSI_X3.4-1968 to UTF-8.

            Best regards, Anders.

            Anders Noole Busch added a comment - Hi Brian & Ziv, The JIRA server Ziv and I use has Character Encoding: UTF-8 and Indexing Language: english Some of the people in the company have scandinavian letters in there names (i.e. æøå) which gave the problem descibed in JRA-5176 so we changed from default encoding ANSI_X3.4-1968 to UTF-8. Best regards, Anders.

            BrianH added a comment -

            HI Ziv,

            Good to hear that you can workaround the problem. But if this becomes a consistent error in later versions do not hesitate to contact us so we can resolve the issue for you.

            Thanks,
            Brian

            BrianH added a comment - HI Ziv, Good to hear that you can workaround the problem. But if this becomes a consistent error in later versions do not hesitate to contact us so we can resolve the issue for you. Thanks, Brian

            Ziv Shapira added a comment -

            Hi Brian

            Thanks for your reply. I believe we use standard encoding and the text is in English.
            I'll try to split the search text into 2 parts to overcome this probelm, since it cannot be replicated.

            Ziv Shapira added a comment - Hi Brian Thanks for your reply. I believe we use standard encoding and the text is in English. I'll try to split the search text into 2 parts to overcome this probelm, since it cannot be replicated.

            BrianH added a comment -

            Hi Ziv,

            I have not been able to replicate this probllem on JIRA 3.3.3 standalone. What character encoding are you currently using? There may be a problem searching for text that contains umlauts and other special characters.

            Thanks,
            Brian

            BrianH added a comment - Hi Ziv, I have not been able to replicate this probllem on JIRA 3.3.3 standalone. What character encoding are you currently using? There may be a problem searching for text that contains umlauts and other special characters. Thanks, Brian

              Unassigned Unassigned
              977469f02531 Ziv Shapira
              Affected customers:
              1 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: