ATST data redaction missing usernames in outgoing mail log

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    • 11.03
    • 1
    • Severity 3 - Minor
    • 2

      Issue Summary

      The ATST plugin has a new feature that allows Support Zips to redact sensitive data within the log files.
      There are instances where it misses anonymizing usernames in the atlassian-jira-outgoing-mail.log file.

      Steps to Reproduce

      1. Install ATST 3.13.1
      2. Configure outgoing mail notifications.
      3. Make a change on an issue to send a notification.
      4. Generate a Support Zip with Redact data enabled.
      5. Review atlassian-jira-outgoing-mail.log file.

      Expected Results

      All usernames should be redacted in the atlassian-jira-outgoing-mail.log file.

      Actual Results

      Usernames under the reporter and remoteUser fields in the atlassian-jira-outgoing-mail.log file are not redacted:

      2026-05-29 20:22:00,065+0000 Sending mailitem com.atlassian.jira.mail.IssueMailQueueItem@5d81a354[issue=com.atlassian.jira.issue.IssueImpl@3136e525[id=10200,summary=Testing,key=redacted-IGTTN-24,created=2026-05-29 19:48:42.675,updated=2026-05-29 20:21:15.897,assignee=redacted-4n9b(admin),reporter=admin(admin)],remoteUser=admin(admin),notificationType=Current_Assignee,eventTypeId=6,templateId=6] INFO anonymous    Mail Queue Service [c.a.j.plugin.userformat.DefaultUserFormats] Mapping user format type 'profileLinkExternal' to the default format in module with key 'jira.user.format:profile-link-external-user-format' 

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              Assignee:
              Unassigned
              Reporter:
              Adrian Castillo
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                Created:
                Updated: