Issue Summary

When using JQL key range comparisons (>, <, >=, <=) where the boundary issue key is not visible to the querying user due to Issue Security, the query returns total: 0 results with no error, even though there are issues in the numeric range that the user is allowed to see.

This breaks key‑range–based JQL patterns (e.g. pagination via key >= X AND key <= Y) because any range whose boundary lands on a security‑hidden issue will silently return an empty result set, causing undetected data loss in automation and integrations.

The behavior differs by why the key is not visible:

• Deleted/non‑existent issue: JQL can return a 400 error (“issue does not exist”) for certain operators.

• Security‑hidden issue: JQL returns HTTP 200 with total: 0, even when there are visible issues in the numeric range.

From a user’s perspective, the expectation is that key comparisons operate purely on the numeric part of the key (sequence number), and only filter out issues they are not permitted to see — not that the entire comparison becomes unsatisfiable when the boundary key is hidden.

Steps to Reproduce

Assume a project PROJECTKEY with the following conditions:

• PROJECTKEY-3168, PROJECTKEY-3170, PROJECTKEY-3171 }}and {{PROJECTKEY-3172 exist and are visible to User A.

• PROJECTKEY-3169 exists but is hidden from User A by Issue Security (i.e. User A has no permission to see it).

1. Run a JQL range using the security‑hidden key as lower bound:

   project = PROJECTKEY AND key >= PROJECTKEY-3169 AND key <= PROJECTKEY-3172
   
   → {{total: 0}} *← BUG: expected issues 3.*

    

Expected Results

The comparison should not return 0 records silently. It should either give an error like it gives in case of non-existing keys or it should return the issues that are not hidden due to the security level.

Actual Results

The JQL returns 0 results silently without causing automations and integrations to behave incorrectly.

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available