Summary

Project “Users and roles” page fails to load after adding a service account to a project role. UI shows error: “Unable to display the results.”

Issue Summary

When a Jira administrator adds a service account to a project role, the Project settings → Users and roles page can no longer load correctly for that project. Instead of displaying the list of users and roles, the UI shows the error message “Unable to display the results.” in the bottom‑left corner of the page.

Steps to Reproduce

1. Go to System → User Management → Service accounts.

1. Create a service account named test_sa and grant it full access (all scopes and projects).
2. Go to any project and open Project settings → Users and roles.
3. Click Add users to a role.
4. Search for test_sa and add it to any project role.
5. Reload the Users and roles page.

Expected Results

• The Users and roles page loads successfully.
• The service account test_sa appears in the selected project role.
• No error message is displayed.

Actual Results

• The Users and roles page does not load correctly.
• The UI displays the error message “Unable to display the results.” in the bottom‑left corner of the page.
• Project roles and user assignments cannot be viewed or managed via this page.

Workaround

For now, the workaround is to avoid to use service accounts.

Restore the Project settings → Users and roles page

If this bug affects your project, you can restore the page by removing the problematic role–service account association via the Jira API:

1. List project roles

   *GET https://JIRA_URL/rest/api/2/project/<PROJECT>/role* 
   

2. Get details for the affected role

   GET https://JIRA_URL/rest/api/2/project/<PROJECT>/role/<ROLE_ID> 

3. Remove the service account from the role
   Use the <USER_NAME> returned in the previous response:

   curl -u "admin:password" \
     -X DELETE \
     "https://JIRA_URL/rest/api/2/project/<PROJECT>/role/<ROLE_ID>?user=<USER_NAME