-
Type:
Suggestion
-
Resolution: Unresolved
-
None
-
Component/s: Issue - Attachments
-
None
-
1
Issue:
As software engineer, I frequently have multiple tickets open at the same time, and often for numerous days in a row, until a solution is found and the ticket can be closed.
Quite frequently, while tickets are open, CSR tokens expire.
However, as an end-user, I have no way of knowing when tokens expire, other than being presented with error messages, similar to this, seen when trying to update a Description, or add or update a Comment:
![]()
Note that this error message provides a work-around, the "Retry Operation" button, which rectifies the issue quite nicely.
However, if you are trying to add an image to the Description or Comment, you receive a message like this:
![]()
Which can only be resolved by refreshing the page, which means anything you have done to the content, will be lost...
Suggestion:
The solution that allows my content update to "Retry Operation", be extended to allow my image upload.