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Bug
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Resolution: Unresolved
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Low
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None
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9.12.18, 10.7.1
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9.12
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1
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Severity 3 - Minor
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Issue Summary
The customer is facing an issue while creating or editing an issue with a custom user picker field in Jira. When they attempt to search for Turkish users by entering the first letter of their last names (for example, u, U, i, or I), they encounter a pop-up error in the browser if any of the results include full names containing the Turkish character 'İ'. The error message is displayed as shown below:
Steps to Reproduce
- Setup a Jira instance with affected version
- create few users having name as : ZAHİDE TÖREN UZUNÖİMEROĞLU, ABİDİN İZGİ, ABDULKADİR İRİ, YASEMİN USTAOĞLU TARAKCIT
- Create a user picker custom field (single)
- add it to create and edit issue screens
- Try to create/edit issue. Type 'i' ,'I', 'U' or 'u' in the user picker custom field.
- The error pop-up appears on the screen.
Loom video link demonstrating the replication of the issue: https://www.loom.com/share/d7b138ef337a4832ba5c254f66986507
Expected Results
There should be a dropdown displayed with matching results.
Actual Results
There is an error pop-up on the browser.
On analysing the logs, below error can be noticed:
{{2025-06-20 07:26:38,948+0000 http-nio-8080-exec-8 url: /jira/rest/api/1.0/users/picker; user: admin ERROR admin 446x186x1 gciz7f 172.29.190.69,172.50.0.5 /rest/api/1.0/users/picker [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: index 18, length 18
java.lang.StringIndexOutOfBoundsException: index 18, length 18
at java.base/java.lang.String.checkIndex(String.java:4565)
at java.base/java.lang.StringUTF16.checkIndex(StringUTF16.java:1624)
at java.base/java.lang.StringUTF16.charAt(StringUTF16.java:1421)
at java.base/java.lang.String.charAt(String.java:1519)
at com.atlassian.jira.util.DelimeterInserter.isAtStartOfWord(DelimeterInserter.java:151)
at com.atlassian.jira.util.DelimeterInserter.populateMarkers(DelimeterInserter.java:283)
at com.atlassian.jira.util.DelimeterInserter.insert(DelimeterInserter.java:202)
at com.atlassian.jira.rest.v1.users.UserPickerResource.formatUser(UserPickerResource.java:272)
at com.atlassian.jira.rest.v1.users.UserPickerResource.getUsers(UserPickerResource.java:181)
at com.atlassian.jira.rest.v1.users.UserPickerResource.getUsersResponse(UserPickerResource.java:105)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.base/java.lang.reflect.Method.invoke(Method.java:569)
... 3 filtered
at com.atlassian.jira.rest.v2.issue.scope.RequestScopeInterceptor.intercept(RequestScopeInterceptor.java:39)
... 14 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:171)
... 1 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:75)
... 36 filtered
at com.atlassian.jira.plugin.mobile.web.filter.MobileAppRequestFilter.doFilter(MobileAppRequestFilter.java:59)
... 4 filtered}}
Workaround
- Copy and paste the names of the required users directly.
- Replace or avoid the special character İ in the username
- is related to
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- Gathering Impact
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