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  1. Jira Data Center
  2. JRASERVER-78882

Left click outside of the transition issue screen, closes the window without warning

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      Problem

      When transitioning the Service desk issue if you left click anywhere outside of the transition screen, popup windows closes without any warning and all the comment entered is gone without saving

      Environment

      10.3.5

      Steps to Reproduce

      1. Create a Service management project on JSM 10.3.5
      2. Create a new service request in this project
      3. Transition the test request to any status. For example Waiting for Customer to Resolve
      4. Fill the Description and other required fields
      5. Left click anywhere outside of the transition screen

      Expected Results

      Screen should not be closed

      Actual Results

      Screen is closed without any confirmation and everything entered in a field or wrote in a comment / the description is lost.

      Workaround

      "Currently there is no known workaround for this behavior. A workaround will be added here when available.".

      Versions Tested

      JSM:
      10.3.5 where the bug seen
      Bug has not seen in 5.17.5 and 5.4

          Form Name

            [JRASERVER-78882] Left click outside of the transition issue screen, closes the window without warning

              Unassigned Unassigned
              8d241b947074 Baris Ilhan
              Affected customers:
              2 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated: