Team

 

in ITSM , we at times have recurring response SLAs for P1 /P2 critical cases.  These response SLA are for continuous updates  and not the same as IRT which is a one time SLA.

The Ongoing response SLA begins after an Initial response is met - this is a quality SLA for ensuring like for P1 every hourly an update should go to customer until solution. This is critical for ITSM to track the ongoing response too.  Can a field of recurring SLA be added in Jira SM for managing the reponsiveness and this isnt just about a notification or template but a SLA for a support to manually enter updates /technical information for customer.