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Type:
Suggestion
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Resolution: Unresolved
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None
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Component/s: Mobile
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1
Issue Summary
Currently, the mobile app will only connect successfully to a Jira instance if the following certificate extension exists:
X509v3 extensions:
X509v3 Basic Constraints:
CA:TRUE
If the certifcate has CA:FALSE, the mobile app will refuse to connect to Jira successfully
Steps to Reproduce
- Install a cert that has CA:FALSE to a mobile device
- Install the Jira Mobile App to that device
- Attempt to use the mobile app to connect to Jira
Expected Results
The Mobile app would connect successfully
Actual Results
An error is thrown saying:
"Can't get a secure connection
Either there's a problem with your site's certificate, or you need to install the certificate on your device. "
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available