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  1. Jira Data Center
  2. JRASERVER-78711

Atlassian DC installers are not accessible for screen reader users

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      Issue Summary

      Atlassian DC installers such as “Jira” or “JSM” cannot be accessed by screen reader users with jaws

      Steps to Reproduce

      1. Download any Atlassian DC installers such as “Jira” or “JSM” in the windows
      2. Try to install any of the products with the installers using jaws
      3. Observe that the options within the installers cannot be accessed with a screen reader users

      Screenshot

      Screen Recording

      https://www.loom.com/share/4d227630a14c4e32b44117648fe883f3

      Actual Results

      When screen reader users try to install any of the Atlassian DC products such as “Jira” or “JSM”, in the second dialog (second step) it is not accessible for the screen reader users, the options cannot be focused and operable with screen reader

      Buttons such as Next and Cancel are not announced by the screenreader

      As a result, Screen reader users gets confused and will not be able to install the products independently and

      Expected Results

      Make sure that the entire installation process should be accessible to all the screen reader users across all the platforms

      Support ticket: A11Y-369: Atlassian DC Installers Do Not Work with Screen Readers Properly

      Environment

      MacBook Pro (16 inch, 2021)
      macOs Ventura 13.5
      Chrome - Version 115.0.5790.170 (Official Build) (arm64)
      Firefox- Version 112.0. 1
      Safari- Version 16.5 (18615.2.9.11.4)
      JAWS- Version 2023
      NVDA- Version 2023
      Voiceover - Version Latest

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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            [JRASERVER-78711] Atlassian DC installers are not accessible for screen reader users

            Krystian M made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 1010416 ]
            Bilal Cinarli made changes -
            Labels Original: 2.1.1 4.1.2 Level-A a11y-369 ax-at-JAWS ax-at-user ax-bug ax-critical-priority ax-customer-escalated ax-desktop ax-dev-ready ax-eap-support ax-esc-atlassian ax-platform-cloud ax-qa ax-triaged ax-windows-chrome ax-windows-firefox New: 2.1.1 4.1.2 Level-A a11y-369 architectural ax-at-JAWS ax-at-user ax-bug ax-critical-priority ax-customer-escalated ax-desktop ax-dev-ready ax-eap-support ax-esc-atlassian ax-platform-cloud ax-qa ax-triaged ax-windows-chrome ax-windows-firefox
            Sylwia Mikołajczuk made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 1006110 ]
            Krystian M made changes -
            Component/s New: Accessibility [ 62490 ]
            Krystian M made changes -
            Assignee New: Krystian M [ b6cf9181bff6 ]
            Jacek Foremski made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]
            Jacek Foremski made changes -
            Priority Original: High [ 2 ] New: Low [ 4 ]
            Bugfix Automation Bot made changes -
            Introduced in Version New: 9.12
            Rogerpinto Marialouis made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 1001735 ]
            Rogerpinto Marialouis made changes -
            Priority Original: Low [ 4 ] New: High [ 2 ]

              b6cf9181bff6 Krystian M
              153f1fd15216 Rogerpinto Marialouis
              Affected customers:
              0 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated: