Unable to open Dashboards as View as wallboard

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    • Type: Bug
    • Resolution: Unresolved
    • Priority: Medium
    • None
    • Affects Version/s: 10.1.1, 10.2.0, 10.3.0, 10.3.2, 10.3.4, 10.3.8, 10.3.11, 10.4.0, 10.6.0, 11.3.3
    • Component/s: Dashboard & Gadgets
    • None
    • 10.01
    • 20
    • Severity 2 - Major
    • 63

      Issue Summary

      Jira dashboards not loading when clicking on View as wallboard instead the page keeps on loading continuously

      This is reproducible on Data Center: (yes)

      Steps to Reproduce

      1. Jira on version 10.3.2
      2. Navigate to Jira dashboard > View as wallboard (or View as wallboard slideshow)

      Expected Results

      Dashboard opens in a wallboard view

      Actual Results

      Dashboard fails to open in a wallboard view and keeps loading the page continuously

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

       

      Additional Information

      Javascript Error on Console log

      batch.js?locale=en-US&plugins.jquery.migrate.not.load=false:329  An error occurred in one of the jQuery onReady callbacks TypeError: Cannot read properties of undefined (reading 'children')
    at HTMLDivElement.<anonymous> (batch.js?jira.create.linked.issue=true&locale=en-US&plugins.jquery.migrate.not.load=false:7799:610)
    at k.each (batch.js?locale=en-US&plugins.jquery.migrate.not.load=false:112:1304)
    at k.each (batch.js?locale=en-US&plugins.jquery.migrate.not.load=false:108:998)
    at k.cycle (batch.js?jira.create.linked.issue=true&locale=en-US&plugins.jquery.migrate.not.load=false:7799:535)
    at batch.js?jira.create.linked.issue=true&locale=en-US&plugins.jquery.migrate.not.load=false:7811:168
    at Array.forEach (<anonymous>)
    at c.<anonymous> (batch.js?locale=en-US&plugins.jquery.migrate.not.load=false:709:348)
    at Object.populateWallframe (batch.js?jira.create.linked.issue=true&locale=en-US&plugins.jquery.migrate.not.load=false:7808:79)
    at HTMLDocument.<anonymous> (Wallboard/?dashboardId=93600:100:35)
    at HTMLDocument.<anonymous> (batch.js?locale=en-US&plugins.jquery.migrate.not.load=false:329:280)

      In Jira 11, the view wallboard slideshow functionality is similarly impacted by the same issue.

        1. image-2025-02-18-17-57-17-771.png
          524 kB
          Yash Singh
        2. image-2025-02-20-10-56-48-676.png
          50 kB
          Bartosz Radaczyński
        3. screenshot-1.png
          28 kB
          Bartosz Radaczyński
        4. console_err.png
          455 kB
          Alexander Artemenko

              Assignee:
              Unassigned
              Reporter:
              Yash Singh (Inactive)
              Votes:
              36 Vote for this issue
              Watchers:
              52 Start watching this issue

                Created:
                Updated: