The Slack panel in the Issue View Page shows "Error getting Slack data from Jira"

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    • Type: Bug
    • Resolution: Fixed
    • Priority: High
    • None
    • Affects Version/s: 10.0.0, 10.3.1, 10.3.2, 10.4.0
    • Component/s: Data Center - Apps
    • None
    • 10
    • 3
    • Severity 1 - Critical
    • 8

      Issue Summary

      In a Jira instance running the Slack for Jira Data Center (official) integration, the Slack panel will show "Error getting Slack data from Jira" in the Issue View page.

      Steps to Reproduce

      1. Install Jira 10+
      2. Install the Slack for Jira Data Center (official) add-on (v4.0.0 or 4.0.1, the ones compatibles with Jira 10)
      3. Configure the Slack integration
      4. Open an issue in the Issue View page and verify the Slack panel.

      Expected Results

      The Slack panel will display the Slack channels:

      Actual Results

      The following error is presented while loading the panel:

      The below exception is thrown in the atlassian-jira.log:

      A MultiException has 3 exceptions.  They are:
      1. org.glassfish.hk2.api.UnsatisfiedDependencyException: There was no object available for injection at SystemInjecteeImpl(requiredType=UserManager,parent=IssuePanelResource,qualifiers={},position=3,optional=false,self=false,unqualified=null,1086916793)
      2. java.lang.IllegalArgumentException: While attempting to resolve the dependencies of com.atlassian.jira.plugins.slack.web.rest.IssuePanelResource errors were found
      3. java.lang.IllegalStateException: Unable to perform operation: resolve on com.atlassian.jira.plugins.slack.web.rest.IssuePanelResource
      A MultiException has 3 exceptions.  They are:
          1. org.glassfish.hk2.api.UnsatisfiedDependencyException: There was no object available for injection at SystemInjecteeImpl(requiredType=UserManager,parent=IssuePanelResource,qualifiers={},position=3,optional=false,self=false,unqualified=null,1086916793)
          2. java.lang.IllegalArgumentException: While attempting to resolve the dependencies of com.atlassian.jira.plugins.slack.web.rest.IssuePanelResource errors were found
          3. java.lang.IllegalStateException: Unable to perform operation: resolve on com.atlassian.jira.plugins.slack.web.rest.IssuePanelResource
      

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

        1. Screenshot 2025-01-29 at 15.09.29.png
          319 kB
          Rodrigo Jose Zaparoli
        2. Screenshot 2025-01-29 at 17.09.08.png
          53 kB
          Rodrigo Jose Zaparoli
        3. Screenshot 2025-01-29 at 17.09.59.png
          31 kB
          Rodrigo Jose Zaparoli

            Assignee:
            yhrytsai (Inactive)
            Reporter:
            Rodrigo Jose Zaparoli
            Votes:
            6 Vote for this issue
            Watchers:
            14 Start watching this issue

              Created:
              Updated:
              Resolved: