Sorting comments on issues with a large number of comments loads indefinitely

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    • 9.12
    • Severity 2 - Major

      Issue Summary

      When trying to sort comments from an issue with many comments (1000, for example), Jira may never complete the request, leaving it loading in the UI indefinitely.

      Steps to Reproduce

      1. Access an issue with 1000 comments
      2. Click on "Load more older comments" to expand the list of comments
      3. Hold the Shift key, then click on "Load more older comments" again to load all comments
      4. Click on "Newest first" or "Oldest first" to sort the comment order

      Expected Results

      The comments are eventually displayed in the chosen sort order.

      Actual Results

      The request loads indefinitely with no response:

       

      Workaround

      No workaround is available.

              Assignee:
              Jim Alexander
              Reporter:
              Rodrigo Rosa
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                Created:
                Updated:
                Resolved: