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Type:
Bug
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Resolution: Fixed
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Priority:
Low
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None
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Affects Version/s: 9.12.12, 9.12.14
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Component/s: UPM (Universal Plugin Manager)
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9.12
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1
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Severity 3 - Minor
Issue Summary
This is reproducible on Data Center: yes
Steps to Reproduce
- Enable the app upload functionality in the UPM.
- Upload the "Zendesk Support for Jira" version 3.0.29 .jar file.
- Intermittently, the upload will cause Jira to hang during app installation.
App package: Zendesk Support for Jira 3.0.29 https://marketplace.atlassian.com/download/apps/1211941/version/10000520
Symptoms: When uploading this app package, sometimes it will cause Jira to hang and the package installation will not finish. It also logs weird entries in the logs with an app ID and no timestamp, vendor name, app name, etc.
Expected Results
No impact on performance, app is installed and enabled.
Actual Results
The App ID and status is shown in the logs but with no timestamps:
c996a9ea-a83c--4cee-a986-a4a4396821ef current installed next disabled false c996a9ea-a83c--4cee-a986-a4a4396821ef status installed to disabled c996a9ea-a83c--4cee-a986-a4a4396821ef current disabled next disabled false c996a9ea-a83c--4cee-a986-a4a4396821ef current disabled next uninstalled false c996a9ea-a83c--4cee-a986-a4a4396821ef status disabled to uninstalled c996a9ea-a83c--4cee-a986-a4a4396821ef current null next enabled true c996a9ea-a83c--4cee-a986-a4a4396821ef status null to installed
Workaround
Customers can directly add the .jar file into the installed-plugins directory and restart the node to load the app.