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Type:
Bug
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Resolution: Fixed
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Priority:
Low
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Affects Version/s: 9.12.1
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Component/s: Mail Server
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9.12
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2
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Severity 3 - Minor
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40
Issue Summary
The file `outlook-email.translation` contains an empty line at the end:
---- Original Message ---- ----Original Message---- ----Original Message Follows---- ---- Original Message Follows ---- ----Ursprüngliche Nachricht---- -----Ursprüngliche Nachricht----- ---- Ursprüngliche Nachricht ---- _____
This empty line, when using the mail handler "Create a new issue or add a comment to an existing issue" with the <StripQuotes> option enabled, causes Jira to trim all email content and add blank comments to the issues.
This is reproducible on Data Center: (yes)
Steps to Reproduce
- Use a Jira instance with an empty line in the file outlook-email.translations.
- Setup a "Create a new issue or add a comment to an existing issue" mail handler with the option <StripQuotes> enabled.
- Respond to a Jira mail notification for an existing issue.
Expected Results
A comment with the non-quoted email body gets added to the issue.
Actual Results
An empty comments gets added to the issue.
Workaround
Manually remove the empty line from the outlook-email.translations file.