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  1. Jira Data Center
  2. JRASERVER-78051

"Connection test" fails with authentication error when Outgoing Mail Server setup is performed with no credentials

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    • Icon: Bug Bug
    • Resolution: Cannot Reproduce
    • Icon: Medium Medium
    • None
    • 9.2.0, 9.3.0, 9.4.27, 9.12.8, 9.12.14, 9.17.3
    • Mail Server

      Issue Summary

      This is reproducible on Data Center: yes

      Steps to Reproduce

      1. Install Jira Server on any version from 9.2.0
      2. Log into Jira as a Jira System Admin user
      3. Go to ⚙ > System > Outgoing Mail
      4. Configure a the SMTP Mail Server without specifying the combo username/password
      5. Click on the button Test Connection

      Expected Results

      The connection test should be successful.

      Actual Results

      The below exception is thrown when testing the connection.

      AuthenticationFailedException: 535 5.7.0 authentication failed

      If we enable DEBUG for Outgoing Mail and check the Jira Outgoing Mail Logs, we can see that Jira sends user name when not specified (this can vary depending on instance setup):

      /secure/admin/VerifySmtpServerConnection!add.jspa [c.atlassian.mail.outgoing] DEBUG SMTP: protocolConnect login, host={smtp}, user=jira, password=<non-null>

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              Unassigned Unassigned
              d996197e70d9 Artur Falborski
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                Created:
                Updated:
                Resolved: