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  1. Jira Data Center
  2. JRASERVER-7796

I have open issues showing a resolution (instead of Resolved)

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Details

    • Support Request
    • Resolution: Resolved Locally
    • Medium
    • None
    • 3.2.3
    • None

    Description

      I'm just wondering if I've set something up incorrectly. I re-opened an issue, and the resolution shows "Fixed", not "Unresolved". The change history shows I re-opened it from the Status "Verified" which is my intermediate step between Open/Re-opened and Closed in my workflow. I've attached my workflow as well. I notice the different ID's for Re-open issue. I also notice I have a different transition view screen, but I'm not sure what I've done wrong. All I know is that if I re-open a Verified issue, it doesn't reset to Unresolved. On my test system I tried creating a new workflow where the Transition for Reopen Issue also showed "Transition View: Assign Issue Screen". But it didn't seem to help. Would you be able to direct me to what I have done wrong?
      Thanks

      Attachments

        1. reopened.JPG
          reopened.JPG
          11 kB
        2. transitions.JPG
          transitions.JPG
          56 kB
        3. workflow.JPG
          workflow.JPG
          35 kB

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            Unassigned Unassigned
            6e88f3fc96e7 Neal Applebaum
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            Dates

              Created:
              Updated:
              Resolved: