"Learn more about application links" help link is broken on JSM installations

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    • 9.04
    • 1
    • Severity 3 - Minor

      Issue Summary

      The application links admin page contains a Learn more about application links help link. This is a version and product-specific URL. For example, on Jira 9.17, this should link to:

      https://docs.atlassian.com/jira/jadm-docs-0917/Link+to+other+applications -> https://confluence.atlassian.com/adminjiraserver/link-to-other-applications-938846918.html.

      However, on Jira Service Management 5.17, this links to https://docs.atlassian.com/jira/jadm-docs-0517/Link+to+other+applications, which returns a 404.

      Steps to Reproduce

      1. Install Jira with a JSM license ONLY (cannot contain a Core or Software license).
      2. Navigate to ⚙️ (gear icon) > Applications > Application links.
      3. Click Learn more about application links.

      Expected Results

      A new browser tab is opened on https://confluence.atlassian.com/adminjiraserver/link-to-other-applications-938846918.html.

      Actual Results

      A browser tab is opened on https://docs.atlassian.com/software/jira/docs/api/jadm-docs-0517/Link+to+other+applications, which is a 404 page.

      Workaround

      Directly visit Link to other applications.

      Note

      This may be fixed on Jira Software and JSM 10.0+ once the version numbers are synchronized.

      Jira Core's help link generator relies on the attributes of the installed product (Core/Software/Service Management) to determine the product's documentation space key. However, application links transforms this, leading to a broken URL.

            Assignee:
            Unassigned
            Reporter:
            Benjamin S
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              Created:
              Updated:
              Resolved: