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Type:
Bug
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Resolution: Fixed
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Priority:
Medium
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Affects Version/s: 9.12.2
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Component/s: Email notifications
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9.12
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2
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Severity 3 - Minor
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2
Issue Summary
When the batching job is executed, an error is observed in the logs: "invalid pseudo declaration: ctive."
Steps to Reproduce
There are no specific steps to reproduce this issue. However, from the logs, it can be observed that when Batching Job is executed/called, this error gets recorded, but there has been no functionality loss that has been reported yet.
Expected Results
No error is to be logged in the logs.
Actual Results
An error "invalid pseudo declaration: ctive" is observed in the log files.
The below exception is thrown in the atlassian.log file:
2024-05-27 12:57:24,927+0500 Caesium-1-1 ERROR ServiceRunner [c.v.w.csskit.antlr4.CSSParserVisitorImpl] invalid pseudo declaration: ctive 2024-05-27 12:57:25,380+0500 Caesium-1-1 DEBUG ServiceRunner [c.a.scheduler.core.AbstractSchedulerService] addRunDetails: jobId=com.atlassian.jira.plugins.inform.batching.cron.BatchNotificationJobSchedulerImpl startedAt=2024-05-27T12:57:24.724+0500 runOutcome=SUCCESS message=null
Workaround
This error message is encountered due to the incorrect syntax in the CSS file. To get rid of this error message need to amend the CSS file
Step 1: Access the IssueUpdateBatcher.CSS file that is available under <Jira_Home/data/templates/email-batch/html/IssueUpdateBatcher.css>
Step 2: Look up for the section /* Hotmail header color reset
Step 3: Make sure to update the correct word as 'active' wherever there is 'ctive'
Step 4: Save the Changes.
Versions Tested
Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below:
| Testing Requirements | Version | Affected Version |
|---|---|---|
| Customers Reported Version | 512.2 | Yes |
| Most Recent Bug-Fix Release | ||
| Previous Major Release | ||
| Most Recent LTS | ||
| Previous Supported LTS | ||
| Other Versions.. | ||
| (Add rows as needed) |