User Profile | Change Password: Status message is not getting added on the screen

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    • 9.16
    • Severity 3 - Minor
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      Atlassian Update – 28 February 2025

      Dear Customers,

      We're happy to announce that this issue will be fixed in the upcoming 11.0.0 release. Learn more about the releases

      The development team resolved the issue by adding the alert role to the page element that displays the result of the password update operation

      Best regards

      Dino Costantini
      Principal Software Engineer

      Show
      Atlassian Update – 28 February 2025 Dear Customers, We're happy to announce that this issue will be fixed in the upcoming 11.0.0 release. Learn more about the releases The development team resolved the issue by adding the alert role to the page element that displays the result of the password update operation Best regards Dino Costantini Principal Software Engineer

      Issue Summary

      The status message is not being aded in “Change Password“ modal dialog.

      Steps to Reproduce

      1. Navigate to “Profile and settings“ image button.
      2. A page gets added on the screen.
      3. Navigate to “Change Password“ button and activate it.
      4. Observe that modal dialog gets opened.
      5. Using screen reader change the password and hit the “Update“ button.
      6. Using screen reader verify that status message is not coming.

      Screen recording

      Screen Recording 2024-06-14 at 11.11.11 AM.mov

      Actual Results

      Upon submitting the "Change password" form, the status message fails to appear on the screen. Consequently, users relying on screen readers remain unaware of whether the action they performed was successful or not.

      Expected Results

      Provide the status messages such as “Your password has successfully changed.“ This message should dynamically get added on the screen.

      To achieve this, use the role=”alert” to the element which will contain the status message.

      Code Snippet

      <div role="alert">
      <span>Your password has successfully changed.</span>
      </div>

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available.

      Environment

      MacBook Pro (16-inch, 2019)
      macOS Ventura Version 13.6.1
      Chrome - Version 120.0.6099.234 (Official Build) (x86_64)
      Firefox- Version 112.0.1 (64-bit)
      Safari- Version 17.3 (18617.2.4.11.9, 18617)
      JAWS- Version 2022
      NVDA- Version 2020.3

              Assignee:
              Dino Costantini (Inactive)
              Reporter:
              Boju Ankith (Inactive)
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                Created:
                Updated:
                Resolved: