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  1. Jira Data Center
  2. JRASERVER-77638

Inconsistent behavior of the mention notifications in JSM issues when batching is enabled vs disabled

      Issue Summary

      The logic that decides whether a mention notification should be sent from a JSM issue when a user does not have application access (no license) is different, depending if batched notifications are enabled or not.

      Note: JSM refers to "Jira Service Management"

      Environment

      Steps to Reproduce

      1. Setup a JSM application on any version from 5.0.0
      2. Make sure that Batched Notifications are enabled in ⚙ > System > Batching email notifications
        1. To speed up the testing process, set batching to 2min
      3. Create a JSM project
      4. Create a new user, and don't grant this user application access
      5. Make sure that this user is granted the browse projects permission in this project (via the Permission Scheme configuration)
      6. Create a new JSM issue
      7. Tag the user in this JSM issue
      8. Wait for about 2min

      Expected Results

      The mentioned users should receive a notification saying that someone mentioned them in the ticket, as it's the case when Batched Notifications are disabled:

      Actual Results

      No notification is sent to the user.

      Workaround

      Grant the user application access (via a license)

      Side note

      External notification is sent when the ticket is created by the customer via the service desk.

      Suggested fix for the bug

      Make the behavior consistent across all types of projects, and regardless is the notification batching is enabled or not, by:

      • either not sending the mention notification to unlicensed users
      • or sending the mention notification to unlicensed users

            [JRASERVER-77638] Inconsistent behavior of the mention notifications in JSM issues when batching is enabled vs disabled

            Hi - It would be great if anything could be said on whether this will be put on the short- or long term backlog, so we can determine follow up actions. As a result of this bug quite a lot of my co workers are missing mentions.

            Rudi van der Molen added a comment - Hi - It would be great if anything could be said on whether this will be put on the short- or long term backlog, so we can determine follow up actions. As a result of this bug quite a lot of my co workers are missing mentions.

              Unassigned Unassigned
              jrey Julien Rey
              Affected customers:
              7 This affects my team
              Watchers:
              9 Start watching this issue

                Created:
                Updated: