IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
Uploaded image for project: 'Jira Data Center'
  1. Jira Data Center
  2. JRASERVER-77638

Inconsistent behavior of the mention notifications in JSM issues when batching is enabled vs disabled

      Issue Summary

      The logic that decides whether a mention notification should be sent from a JSM issue when a user does not have application access (no license) is different, depending if batched notifications are enabled or not.

      Note: JSM refers to "Jira Service Management"

      Environment

      Steps to Reproduce

      1. Setup a JSM application on any version from 5.0.0
      2. Make sure that Batched Notifications are enabled in ⚙ > System > Batching email notifications
        1. To speed up the testing process, set batching to 2min
      3. Create a JSM project
      4. Create a new user, and don't grant this user application access
      5. Make sure that this user is granted the browse projects permission in this project (via the Permission Scheme configuration)
      6. Create a new JSM issue
      7. Tag the user in this JSM issue
      8. Wait for about 2min

      Expected Results

      The mentioned users should receive a notification saying that someone mentioned them in the ticket, as it's the case when Batched Notifications are disabled:

      Actual Results

      No notification is sent to the user.

      Workaround

      Grant the user application access (via a license)

      Side note

      External notification is sent when the ticket is created by the customer via the service desk.

      Suggested fix for the bug

      Make the behavior consistent across all types of projects, and regardless is the notification batching is enabled or not, by:

      • either not sending the mention notification to unlicensed users
      • or sending the mention notification to unlicensed users

            Loading...
            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Data Center'
            1. Jira Data Center
            2. JRASERVER-77638

            Inconsistent behavior of the mention notifications in JSM issues when batching is enabled vs disabled

                Issue Summary

                The logic that decides whether a mention notification should be sent from a JSM issue when a user does not have application access (no license) is different, depending if batched notifications are enabled or not.

                Note: JSM refers to "Jira Service Management"

                Environment

                Steps to Reproduce

                1. Setup a JSM application on any version from 5.0.0
                2. Make sure that Batched Notifications are enabled in ⚙ > System > Batching email notifications
                  1. To speed up the testing process, set batching to 2min
                3. Create a JSM project
                4. Create a new user, and don't grant this user application access
                5. Make sure that this user is granted the browse projects permission in this project (via the Permission Scheme configuration)
                6. Create a new JSM issue
                7. Tag the user in this JSM issue
                8. Wait for about 2min

                Expected Results

                The mentioned users should receive a notification saying that someone mentioned them in the ticket, as it's the case when Batched Notifications are disabled:

                Actual Results

                No notification is sent to the user.

                Workaround

                Grant the user application access (via a license)

                Side note

                External notification is sent when the ticket is created by the customer via the service desk.

                Suggested fix for the bug

                Make the behavior consistent across all types of projects, and regardless is the notification batching is enabled or not, by:

                • either not sending the mention notification to unlicensed users
                • or sending the mention notification to unlicensed users

                        Unassigned Unassigned
                        jrey Julien Rey
                        Affected customers:
                        7 This affects my team
                        Watchers:
                        9 Start watching this issue

                          Created:
                          Updated:

                            Unassigned Unassigned
                            jrey Julien Rey
                            Affected customers:
                            7 Vote for this issue
                            Watchers:
                            9 Start watching this issue

                              Created:
                              Updated: