Details
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Bug
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Resolution: Unresolved
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Low
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None
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8.0.0, 8.5.0, 8.13.0, 8.20.0, 9.4.0, 9.12.0
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None
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8
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1
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Severity 3 - Minor
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2
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Description
Issue Summary
This is reproducible on Data Center: yes
Steps to Reproduce
- Configure Jira to connect to Crowd DC and Crowd DC to an AD
- Set directory sync intervals to a very short period like 10 minutes
- Keep making basic auth REST API requests to Jira
Expected Results
If the LDAP is "not functional during authentication", Jira should retry the request for a configurable amount of attempts.
Actual Results
Jira fails to authenticate the user and fails with:
[c.a.c.manager.application.ApplicationServiceGeneric] Directory '*****' is not functional during authentication of '*****'. Skipped.
Workaround
- Check if there are no Proxy rules closing the connection between Jira and Crowd (connection reset)
- Implement retry mechanisms on the client app connecting to Jira
- Increase the directory sync interval to mitigate this occurrence