Details
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Suggestion
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Resolution: Unresolved
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None
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None
Description
Problem definition
In case where load balancing is employed with Jira, when for some reason, user gets unexpectedly redirected to another node and their session gets invalidated, the following message will be displayed:
You have been logged out because you have not used Jira for approximately 5 hours.
The message is misleading as the cause of the event was not user being idle for 5 hours.
Suggested resolution
Implement appropriate message in case when user gets redirected to another node (invalid session), instead of stating the user has been logged out. Example message:
Unknown Session
Your session was not recognised by the server, which is unexpected. We have been unable to continue.