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  1. Jira Data Center
  2. JRASERVER-77532

Improve the description of server.xml error when using the BIN upgrade method

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    Description

      Problem

      When using the BIN installer to perform an upgrade to Jira Data Center 9.12., users may see the following error if they have customizations in the server.xml:

      Your installation of Jira Software 9.12.1 is now ready.
      ERROR: Unresolved i18n key "finish.serverxml.possible.change"
      Custom modifications 
      Your previous Jira installation contains customisations (eg server.xml) that must be manually transferred. 
      Refer to our documentation more information: https://confluence.atlassian.com/adminjiraserver/upgrading-jira-manual-938846939.html 
      Finishing installation ...  

      Suggested Solution

      Change the error message in a way that doesn't imply that there is a partial failure with Jira and provide details on what changes to the server.xml from before and after the upgrade that weren't performed.

      Why This Is Important

      The error message may have customers think that the upgrade may have partially failed, which can lead to concerns of whether their Jira instance would be fully functional.

      Workaround

      None at the moment.

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              c76190bb6a9f Mykhailo Kratiuk
              1cbcaa6c90d8 Adrian Castillo
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              Dates

                Created:
                Updated: