Details
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Bug
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Resolution: Fixed
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High
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None
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9.10.1, 9.4.11, 9.12.1, 9.12.2, 9.12.4
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9.04
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21
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Severity 2 - Major
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76
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Description
Issue Summary
When updating bundled plugins(ATST, SSO for datacenter) it causes an impact on most of the applications.
This is reproducible on the Data Center: yes
Steps to Reproduce
- Install Jirasoftware and then Install JSM.
- Go to manage apps and update the ATST plugin
- You can notice all plugin modules re-enabled or restarted possibly causing downtime.
- (!)This does not occur when we have only JSW or JSM installed. This occurs only when both JSW and JSM and installed together.
Expected Results
Only ATST or plugin getting updated gets disabled and enabled back.
Actual Results
Updating ATST plugin from 1.50.2 to 1.53.2
2024-01-08 17:24:47,120+0000 UpmAsynchronousTaskManager:thread-4 INFO admin [c.a.plugin.manager.DefaultPluginManager] Found mandatory, optional and dynamically dependent plugins to re-enable after plugin upgrade 'com.atlassian.troubleshooting.plugin-jira': [com.atlassian.business.insights.core-plugin, com.atlassian.servicedesk.application, com.atlassian.jira.jira-atst-healthcheck-plugin, com.atlassian.servicedesk.frontend-webpack-plugin, com.atlassian.servicedesk.plugins.servicedesk-search-plugin, com.atlassian.servicedesk.servicedesk-lingo-integration-plugin, com.atlassian.business.insights.jira-plugin, com.atlassian.servicedesk.servicedesk-canned-responses-plugin, com.atlassian.plugins.atlassian-chaperone, com.atlassian.servicedesk.servicedesk-reports-plugin, com.atlassian.servicedesk.servicedesk-knowledge-base-plugin, com.atlassian.servicedesk.plugins.automation.servicedesk-automation-plugin, com.atlassian.servicedesk, com.atlassian.jira.plugins.workinghours, com.atlassian.jira.plugins.jira-assets-plugin, com.atlassian.servicedesk.project-ui, com.atlassian.servicedesk.public-rest-api, com.atlassian.servicedesk.plugins.automation.servicedesk-automation-then-webhook-plugin, com.atlassian.servicedesk.servicedesk-notifications-plugin, com.atlassian.servicedesk.incident-management-plugin, com.atlassian.servicedesk.servicedesk-variable-substitution-plugin, com.atlassian.servicedesk.plugins.automation.servicedesk-automation-modules-plugin, com.atlassian.servicedesk.servicedesk-lingo-plugin, com.atlassian.servicedesk.core-ui, com.atlassian.servicedesk.approvals-plugin, com.riadalabs.jira.plugins.insight]. Enabling... 2024-01-08 17:24:47,125+0000 UpmAsynchronousTaskManager:thread-4 INFO admin [c.a.plugin.manager.DefaultPluginManager] Updating plugin 'com.atlassian.troubleshooting.plugin-jira' from version '1.50.2' to version '1.53.2'
Updating the SSO plugin causes all plugins to be enabled back.
2024-01-09 09:11:46,468+0000 UpmAsynchronousTaskManager:thread-3 INFO admin [c.a.plugin.manager.DefaultPluginManager] Found mandatory, optional and dynamically dependent plugins to re-enable after plugin upgrade 'com.atlassian.plugins.authentication.atlassian-authentication-plugin': [com.atlassian.business.insights.core-plugin, com.atlassian.servicedesk.application, com.atlassian.jira.jira-atst-healthcheck-plugin, com.atlassian.servicedesk.frontend-webpack-plugin, com.atlassian.servicedesk.plugins.servicedesk-search-plugin, com.atlassian.servicedesk.servicedesk-lingo-integration-plugin, com.atlassian.business.insights.jira-plugin, com.atlassian.servicedesk.servicedesk-canned-responses-plugin, com.atlassian.plugins.atlassian-chaperone, com.atlassian.servicedesk.servicedesk-reports-plugin, com.atlassian.servicedesk.servicedesk-knowledge-base-plugin, com.atlassian.servicedesk.plugins.automation.servicedesk-automation-plugin, com.atlassian.servicedesk, com.atlassian.jira.plugins.workinghours, com.atlassian.jira.plugins.jira-assets-plugin, com.atlassian.servicedesk.project-ui, com.atlassian.servicedesk.public-rest-api, com.atlassian.servicedesk.plugins.automation.servicedesk-automation-then-webhook-plugin, com.atlassian.servicedesk.servicedesk-notifications-plugin, com.atlassian.servicedesk.incident-management-plugin, com.atlassian.servicedesk.servicedesk-variable-substitution-plugin, com.atlassian.servicedesk.plugins.automation.servicedesk-automation-modules-plugin, com.atlassian.servicedesk.servicedesk-lingo-plugin, com.atlassian.servicedesk.core-ui, com.atlassian.servicedesk.approvals-plugin, com.riadalabs.jira.plugins.insight, com.atlassian.troubleshooting.plugin-jira]. Enabling... 2024-01-09 09:11:46,469+0000 UpmAsynchronousTaskManager:thread-3 INFO admin [c.a.plugin.manager.DefaultPluginManager] Updating plugin 'com.atlassian.plugins.authentication.atlassian-authentication-plugin' from version '4.2.19' to version '4.2.28'
Workaround
Unfortunately, there is no workaround at this time. Instances that are affected by this should have the apps updated in a scheduled maintenance window.
Attachments
Issue Links
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- Closed
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