The "From:" header format in group email notifications doesn't align with the static string defined in the 'Email from' global Jira settings.

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    • 9.04
    • 1
    • Severity 3 - Minor
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      Atlassian Update – 27 Sep 2024

      Thank you for reporting this issue. In the last weeks we have been working hard on fixing it.

      Summary of the problem:

      When sending email from administrative pages the "from" field was not following the Jira setting. This was the only place where this was working incorrectly.

      New behaviour after the change:

      Emails sent from that particular part of Jira will also have the same "From:" header content.

      Status of the fix and Fix Version:

      The fix is ready, and we’re moving the status of this ticket to Waiting for release with Fix Version 10.1.0. The fix is also backported to 9.12.14 and 9.17.4 versions.

      Best regards,

      Bartosz Radaczyński
      Jira DC Principal Software Engineer

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      Atlassian Update – 27 Sep 2024 Thank you for reporting this issue. In the last weeks we have been working hard on fixing it. Summary of the problem: When sending email from administrative pages the "from" field was not following the Jira setting. This was the only place where this was working incorrectly. New behaviour after the change: Emails sent from that particular part of Jira will also have the same "From:" header content. Status of the fix and Fix Version: The fix is ready, and we’re moving the status of this ticket to Waiting for release with Fix Version 10.1.0 . The fix is also backported to 9.12.14 and 9.17.4 versions. Best regards, Bartosz Radaczyński Jira DC Principal Software Engineer

      Issue summary: 

      When triggering a group email using the steps below, the sender's details always appear in the format ${fullname} (Jira), regardless of what is defined in the "Email from" global Jira settings.

       Jira -> Settings -> system > send email > Group

      Steps to Reproduce

      1. {}Jira administration » System » General configuration:  * Update *Email from  with a static string like 'IT Support'
      2. Send a test email to a group via Jira -> Settings -> system > send email > Group
      3. Check the sender's details in the email

      Expected Results

      The "From:" header in the email should adhere to the format defined in the "Email from" global Jira settings.

      Actual Results

      The email sent to the group always contains sender details in ${fullname} (Jira) format, where it displays the username of user who triggered the email.  

              Assignee:
              Bartosz Radaczyński
              Reporter:
              Rakesh Kumar (Inactive)
              Votes:
              2 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: