Details
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Bug
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Resolution: Unresolved
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Low
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None
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8.20.15, 9.10.0
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None
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8.2
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1
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Severity 3 - Minor
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Description
Problem
Jira doesn't generate thumbnail for JPEG exported from Adobe Bridge
Environment
Jira
Steps to Reproduce
- Download and install Adobe Bridge
- Take a sample .jpeg file https://samplelib.com/sample-jpeg.html
- Upload this directly as an attachment in Jira to confirm that Jira generates this thumbnail
- Export this from Adobe Bridge as a .jpeg file
- Upload this directly as an attachment in Jira
Expected Results
Jira generates thumbnails for all attachments, even those generated by Adobe Bridge
Actual Results
Jira does not generate thumbnails attachments generated by Adobe Bridge
Workaround
Run the following query to enable thumbnail for the specific image
update fileattachment set thumbnailable=1 where filename='<filename>' and issueid=<issueid>;
Replace <filename> and <issueid> respectively
Example:
update fileattachment set thumbnailable=1 where filename='helloWorld.jpeg' and issueid=10000;
This will have to be run for every image individually so it's not a full workaround to get all thumbnails working again, but you can use this if there are any specific images which you need thumbnails to work ASAP.
Notes
Attachments
Issue Links
- relates to
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RAID-3573 Loading...