Uploaded image for project: 'Jira Data Center'
  1. Jira Data Center
  2. JRASERVER-76065

Jira doesn't generate thumbnail for JPEG exported from Adobe Bridge

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Details

    • Bug
    • Resolution: Unresolved
    • Low
    • None
    • 8.20.15, 9.10.0
    • Issue - Attachments
    • None

    Description

      Problem

      Jira doesn't generate thumbnail for JPEG exported from Adobe Bridge

      Environment

      Jira

      Steps to Reproduce

      1. Download and install Adobe Bridge
      2. Take a sample .jpeg file https://samplelib.com/sample-jpeg.html
      3. Upload this directly as an attachment in Jira to confirm that Jira generates this thumbnail
      4. Export this from Adobe Bridge as a .jpeg file
      5. Upload this directly as an attachment in Jira

      Expected Results

      Jira generates thumbnails for all attachments, even those generated by Adobe Bridge

      Actual Results

      Jira does not generate thumbnails attachments generated by Adobe Bridge

      Workaround

      Run the following query to enable thumbnail for the specific image

      update fileattachment set thumbnailable=1 where filename='<filename>' and issueid=<issueid>;

      Replace <filename> and <issueid> respectively

      Example:

      update fileattachment set thumbnailable=1 where filename='helloWorld.jpeg' and issueid=10000;

      This will have to be run for every image individually so it's not a full workaround to get all thumbnails working again, but you can use this if there are any specific images which you need thumbnails to work ASAP.

      Notes

      Attachments

        1. 1.png
          1.png
          24 kB
        2. 2.jpg
          2.jpg
          20 kB
        3. 3.jpg
          3.jpg
          45 kB
        4. screenshot-1.jpg
          screenshot-1.jpg
          97 kB
        5. screenshot-4.png
          screenshot-4.png
          946 kB

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              Unassigned Unassigned
              ywoo Yit Wei
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              Dates

                Created:
                Updated: