Issue Summary

This is reproducible on Data Center: (yes) 

When the customer raises a support request using Jira's UI there is the option to attach a support.zip.

This support.zip comes to GSAC empty, we always investigate the case and ask the support.zip if that's a good next step.

If this was intentional to avoid us receiving too many unnecessary attachments, this option should be removed, or corrected to actually include the support files.

Steps to Reproduce

1. Go to Administration > System > Troubleshooting and support tools > Get help > Contact Technical Support or Report a Bug
2. Tick the "Attach support.zip" checkbox

Expected Results

The support.zip is created and added to the ticket on our GSAC side.

Actual Results

The ticket is created with an "empty" support.zip making us start the assistance without application information, sometimes "burning" the first response asking for this file.

On the Customization option, it looks like it is actually empty:

Real ticket created using this feature with the actual results:

Workaround

We start the investigation based on the user's description, but in the majority of the cases, we just ask for the actual support bundle:

GHS-263301