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  1. Jira Data Center
  2. JRASERVER-75118

Error message could be clearer when attempting to apply a development license when both Jira Software and Jira Service desk have commercials licenses

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    • Suggestion
    • Resolution: Unresolved
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    • Licensing
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    Description

      Issue Summary

      This is reproducible on Data Center: yes

      Steps to Reproduce

      1. Apply commercial License to Jira Software
      2. Apply commercial license to Jira Service Desk
      3. Attempt to apply a development license to either Jira Software or Jira Service Desk

      Expected Results

      Jira prompts the user if they want to remove all commercial licenses and apply the development license. Upon confirmation all commercial licenses are removed and the development license is applied.

      Actual Results

      Jira throws the following error in the user interface:
      This license does not match the type of Jira currently licensed. This is a license for DEVELOPER Jira, which does not match your existing license for COMMERCIAL Jira. Please remove all other licenses for COMMERCIAL Jira if you'd like to change the type of your Jira instance. For more information please see License compatibility.

      Workaround

      Delete either the Jira Software license or the Jira Service Desk license first before attempting to apply the development license

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            Unassigned Unassigned
            jcurry Jeff Curry
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            Dates

              Created:
              Updated: