Details
-
Suggestion
-
Resolution: Unresolved
-
None
-
None
-
1
-
1
-
Description
Issue Summary
This is reproducible on Data Center: yes
Steps to Reproduce
- Apply commercial License to Jira Software
- Apply commercial license to Jira Service Desk
- Attempt to apply a development license to either Jira Software or Jira Service Desk
Expected Results
Jira prompts the user if they want to remove all commercial licenses and apply the development license. Upon confirmation all commercial licenses are removed and the development license is applied.
Actual Results
Jira throws the following error in the user interface:
This license does not match the type of Jira currently licensed. This is a license for DEVELOPER Jira, which does not match your existing license for COMMERCIAL Jira. Please remove all other licenses for COMMERCIAL Jira if you'd like to change the type of your Jira instance. For more information please see License compatibility.
Workaround
Delete either the Jira Software license or the Jira Service Desk license first before attempting to apply the development license