Currently, Jira Service Management customer satisfaction notifications are managed at the project level. If Jira admins want to disable it globally, they need to go back to each JSM project settings > Customer Notifications > Request resolved > Edit and deselect the Enable option for each project.

The need is to have a flag/feature to disable it for all projects at once.

Workaround

The query below will disable this feature for all projects:

update "AO_54307E_CAPABILITY" set "CAPABILITY_VALUE"='false' where "CAPABILITY_NAME"='SERVICE_FEEDBACK_REQUEST' and "CAPABILITY_VALUE"='true';

Always stop all Jira nodes and then take a DB backup before making any changes.