Details
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Bug
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Resolution: Fixed
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Highest
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9.2.0, 9.7.1, 9.4.6, 9.8.1, 9.4.7, 9.4.9, 9.4.11
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9.02
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43
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Severity 3 - Minor
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226
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Description
Problem
Errors in logs about service cleaning workflows
Caesium-1-4 ERROR anonymous [c.a.j.p.w.sharing.file.FileCleaningJobSchedulerImpl$FileCleaningJob] Error occurred while cleaning workflow exports..
This is the only area affected by the bug. It does not affect the export process itself or any other part of Jira.
Environment
Jira Software DC 9.2.0
Jira Software Server 9.2.0
Steps to Reproduce
Install a fresh instance of Jira Software 9.2.0 or higher and wait for the service to run (by default it runs every 1h).
Expected Results
The file cleaning service should run and clear the workflow export files from jirahome/export/workflowexports with no errors logged in application logs.
Actual Results
The file cleaning service fails to clear the files from the location and it logs an exception similar to the one below:
2022-10-03 21:23:34,001+0000 Caesium-1-4 ERROR anonymous [c.a.j.p.w.sharing.file.FileCleaningJobSchedulerImpl$FileCleaningJob] Error occurred while cleaning workflow exports. java.lang.NullPointerException at com.atlassian.jira.plugins.workflow.sharing.file.FileCleaningJobSchedulerImpl$FileCleaningJob.execute(FileCleaningJobSchedulerImpl.java:94) at com.atlassian.sal.jira.scheduling.JiraPluginScheduler$JobDescriptor.runJob(JiraPluginScheduler.java:110) at com.atlassian.sal.jira.scheduling.JiraPluginScheduler.runJob(JiraPluginScheduler.java:80) at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:134) at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:106) at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:90) at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:435) at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeLocalJob(CaesiumSchedulerService.java:402) at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:380) at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:66) at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:60) at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:35) at java.lang.Thread.run(Thread.java:745)
Workaround
- manually clear the workflow export directory (jirahome/export/workflowexports).
- The workaround provided, does not suppress or elminate the error from the logs. In order to eliminate this, upgrade Jira to one of the Fixed Versions to completely fix this.
Notes
It does not reproduce on 9.1.0 or 8.20.0 so it looks this was introduced in 9.2.0