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  1. Jira Data Center
  2. JRASERVER-74196

Entering incorrect license key multiple times results in duplicate error messages

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Details

    • Suggestion
    • Resolution: Unresolved
    • None
    • Installation
    • None
    • We collect Jira feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      Problem Definition

      When setting up Jira for the first time, entering an incorrect license key more than once will result in more than one error appearing on screen.

      1. Install Jira and launch Jira in a browser
      2. When prompted to enter your license key, enter an incorrect value (such as the server ID) instead
      3. Select Next and observe that an error appears

        We're unable to confirm that Jira license
        This license is invalid. Please double-check that you have entered it correctly, and contact Support if the issue continues.

      4. Select Next again

      Expected: The same error message remains displayed.

      Actual: An additional occurrence of the same error message is displayed.

      Suggested Solution

      Rather than duplicating the same error message, provide some other kind of feedback to the admin to indicate that they are seeing a new occurrence of the same error message.

      Why this is important

      This presentation is slightly messy. At worst, it may lead an admin to mistakenly believe there is something wrong with their implementation, browser, installation environment, etc.

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            Unassigned Unassigned
            nparks@atlassian.com Nathan Parks
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            Dates

              Created:
              Updated: