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  1. Jira Data Center
  2. JRASERVER-73879

ArchivedStatistics is Slow and Impacting Multiple Functions

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      Issue Summary

      Multiple endpoints trigger Jira to count and calculate archived issues, this includes Jira's Cluster Monitoring Service and the /status endpoint. This then impacts archiving functioning, causing archiving actions to be slow as it is bottlenecking the database.

      Steps to Reproduce

      1. Set up a Jira DC cluster (also affects Jira Server)
      2. Populate it with issues and projects as described below, excerpted from a support zip
      3. Constantly request the /status endpoint (every 5 secs for eg)
        • For some customers, the Cluster Monitoring Service alone is enough to impact their system.
      4. Perform a bulk archive operation

      Expected Results

      Archiving operations complete in a timely fashion

      Actual Results

      The bulk archive operation may take several hours to complete, making it difficult to maintain large systems.

      The logs may show database transaction timeouts like this:

      2022-05-06 09:23:59,572-0700 https-jsse-nio-443-exec-81 ERROR      [o.a.c.c.C.[.[localhost].[/].[action]] Servlet.service() for servlet [action] in context with path [] threw exception [com.atlassian.jira.exception.DataAccessException:
org.ofbiz.core.entity.GenericEntityException: while updating: [GenericEntity:Issue][archived,N][id,58258][archivedby,null][updated,2017-03-26 15:05:24.0][archiveddate,null] (SQL Exception while executing the following:UPDATE jiraissue S
ET ARCHIVED=?, ARCHIVEDBY=?, ARCHIVEDDATE=? WHERE ID=? (Lock wait timeout exceeded; try restarting transaction))] with root cause
com.mysql.jdbc.exceptions.jdbc4.MySQLTransactionRollbackException: Lock wait timeout exceeded; try restarting transaction
  ...
        at com.atlassian.jira.ofbiz.DefaultOfBizDelegator.storeAll(DefaultOfBizDelegator.java:257)
        at com.atlassian.jira.ofbiz.WrappingOfBizDelegator.storeAll(WrappingOfBizDelegator.java:151)
        at com.atlassian.jira.issue.util.DefaultIssueUpdater.storeModifiedFields(DefaultIssueUpdater.java:120)
        at com.atlassian.jira.issue.util.DefaultIssueUpdater.doUpdate(DefaultIssueUpdater.java:94)
        at com.atlassian.jira.issue.util.DefaultIssueUpdater.doUpdate(DefaultIssueUpdater.java:73)
        at com.atlassian.jira.issue.managers.DefaultIssueArchiveHelper.update(DefaultIssueArchiveHelper.java:133)
        at com.atlassian.jira.issue.managers.DefaultIssueArchiveHelper.restoreIssue(DefaultIssueArchiveHelper.java:192)
        at com.atlassian.jira.issue.managers.DefaultIssueManager.restoreIssue(DefaultIssueManager.java:688)
        at com.atlassian.jira.issue.managers.RequestCachingIssueManager.restoreIssue(RequestCachingIssueManager.java:234)
        at com.atlassian.jira.issue.archiving.DefaultArchivedIssueService.updateIssue(DefaultArchivedIssueService.java:105)
        at com.atlassian.jira.issue.archiving.DefaultArchivedIssueService.restoreIssue(DefaultArchivedIssueService.java:90)
        at com.atlassian.jira.web.action.issue.RestoreIssue.doExecute(RestoreIssue.java:29)
        ... 1 filtered

      Workaround

      There is a workaround to disable archive checks when using the /status endpoint

      Currently there are no workarounds for the Cluster Monitoring Service

              e7591db3c7db Antoni Kowalski
              dchan David Chan
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                Created:
                Updated: