Uploaded image for project: 'Jira Data Center'
  1. Jira Data Center
  2. JRASERVER-73806

Mobile browsers' UI are broken

XMLWordPrintable

      Issue Summary

      Jira release 8.22.2 UI is broken on mobile browsers and Jira is not functional.

      Steps to Reproduce

      1. Spin up Jira version 8.22.2
      2. Load your Jira on mobile browsers (IOS, Android) (Chrome, Safari, Firefox)

      Expected Results

      Jira UI loads as expected

      Actual Results

      UI is broken and Jira is not functional.

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

        1. image-2022-05-13-15-51-09-561.png
          image-2022-05-13-15-51-09-561.png
          200 kB
        2. image-2022-05-31-13-00-39-626.png
          image-2022-05-31-13-00-39-626.png
          604 kB

            [JRASERVER-73806] Mobile browsers' UI are broken

            Rachel Purpel added a comment -

            Our company can't use the mobile app for various reasons (some technical, some security-related.) We would prefer the mobile web view please.

            Rachel Purpel added a comment - Our company can't use the mobile app for various reasons (some technical, some security-related.) We would prefer the mobile web view please.

            Arora, Vivek added a comment -

            The main reason for going to the web view is that emails/discussions link to our Jira web server and hence to the browser.

            Arora, Vivek added a comment - The main reason for going to the web view is that emails/discussions link to our Jira web server and hence to the browser.

            Maciej Rzymski added a comment -

            Hey 42c2ca96e862,

            do you mind sharing why do you prefer to use a limited web view instead of well-supported mobile app with better UX and more functionalities available from there https://www.atlassian.com/software/jira/mobile-app/data-center-server?

            Best regards

            Maciej Rzymski added a comment - Hey 42c2ca96e862 , do you mind sharing why do you prefer to use a limited web view instead of well-supported mobile app with better UX and more functionalities available from there https://www.atlassian.com/software/jira/mobile-app/data-center-server ? Best regards

            Arora, Vivek added a comment -

            While we have upgraded and the issue is resolved, I would like to vote to keep the support for jira-mobile plugin as the Jira mobile app offers very limited functionality.

            Alternatively, if you do decide to deprecate, we need to have a working solution(as opposed to defaulting to a non-working mobile view with no recourse to access full site.)

            Arora, Vivek added a comment - While we have upgraded and the issue is resolved, I would like to vote to keep the support for jira-mobile plugin as the Jira mobile app offers very limited functionality. Alternatively, if you do decide to deprecate, we need to have a working solution(as opposed to defaulting to a non-working mobile view with no recourse to access full site.)

            Artur Falborski added a comment -

            Thank you all for helping us get to the cause of the issue. We’ve identified the problem. We recommend either downgrading your Jira to 8.20 LTS, or upgrading it to our latest Jira 9 version.
            Please keep in mind that in the near future we’ll also be deprecating jira-mobile plugin in favour of Jira mobile app found on Android/iOS app stores.

            Artur Falborski added a comment - Thank you all for helping us get to the cause of the issue. We’ve identified the problem. We recommend either downgrading your Jira to 8.20 LTS, or upgrading it to our latest Jira 9 version. Please keep in mind that in the near future we’ll also be deprecating jira-mobile plugin in favour of Jira mobile app found on Android/iOS app stores.

            Laura Snoeij added a comment -

            We found the following workaround ( which is to complicated to explain to our customers, but could be used internally for our support team) 

            Workaround 

            1. Request for desktop website (click on the AA in the browser for Safari) 
            2. Edit the link, remove everything behind <base URL>/

            Laura Snoeij added a comment - We found the following workaround ( which is to complicated to explain to our customers, but could be used internally for our support team)  Workaround  Request for desktop website (click on the AA in the browser for Safari)  Edit the link, remove everything behind <base URL>/

            Noel Prasad added a comment -

            Any update when this will be fixed? This is impacting a lot of our processes and users cant access tickets on the go from mobile delaying communication and response. 

            Noel Prasad added a comment - Any update when this will be fixed? This is impacting a lot of our processes and users cant access tickets on the go from mobile delaying communication and response. 

              Unassigned Unassigned
              aali@atlassian.com Amro Ali
              Affected customers:
              12 This affects my team
              Watchers:
              25 Start watching this issue

                Created:
                Updated:
                Resolved: