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  1. Jira Data Center
  2. JRASERVER-73778

Unable to (bulk) assign issues to users from Queues page

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Details

    • Bug
    • Resolution: Unresolved
    • Low
    • None
    • 8.20.6, 8.22.2, 8.20.8
    • Bulk Operations
    • None

    Description

      Problem

      Unable to (bulk) assign issues to users from Queues page when 'Assignable Users' permission for the project is granted to a user / group picker custom field.
      In JRASERVER project because the underlying API is a Jira API, not JSM API

      Environment

      4.20.8
      4.22.2

      Steps to Reproduce

      1. Create User and grant the jira-servicedesk-users group membership
      2. Create Service Project
      3. Create a group picker custom field and add to the appropriate screens
      4. Modify permission of the Service Project and remove the default 'Assignable Users' roles (ie. Administrators, Service Desk Team). Add the custom field to this permission
      5. Create an issue and set the value of the custom field to jira-servicedesk-users group
      6. Navigate to the Queues page, check the box for the issue, then click the 'Assign' button
      7. Attempt to search and assign this issue to the user

      Expected Results

      1. Able to search for and assign the issue to the user

      Actual Results

      1. Unable to search for any users. The only visible option is 'Unassigned'

      Workaround

      No known workaround to get this behaviour working. In the meantime

      Notes

      1. This happens even when attempting to assign a single issue from the Queues page.
      2. Able to assign issues when accessing the issue directly
      3. Does not happen in JSM 4.17.1. It works in this older version. Here are screenshots
        • Additionally, if you attempt to assign the issue to a user without permissions in JSM 4.17.1, an error message will be shown

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        Activity

          People

            Unassigned Unassigned
            ywoo Yit Wei
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            3 Vote for this issue
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            4 Start watching this issue

            Dates

              Created:
              Updated:

              Backbone Issue Sync