Problem Definition

Currently, it is not possible to customise the default forgot password email template through Jira UI. **

A request has been received to reset your password.
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This user account is managed in external User Directory and Jira is not able to update your password.
Please contact your System Administrator if you haver any further queries.
Here are the details of your account:
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        Username: xxxxxxxxxxx
         Email: xxxxxxxxx@xxxxxxx.com
        Full Name: xxxxx, yyyyyy

 
Expected Result:

Ability to customise default forgot password email template through Jira UI.

Workaround:

1. Backup the file <Jira_INSTALL>/atlassian-jira/WEB-INF/classes/com/atlassian/jira/web/action/JiraWebActionSupport.properties
2. Search and update the text field, which is defined after the variables in the file '<Jira_INSTALL>/atlassian-jira/WEB-INF/classes/com/atlassian/jira/web/action/JiraWebActionSupport.properties'. (Eg:

   template.user.cannotchangepassword.cannot = This user account is managed in an external User Directory and Jira is not able to update your password.
   template.user.cannotchangepassword.contact = Please contact your System Administrator if you have any further queries.
   changepassword.cannot.change = This user account is managed in an external User Directory and Jira is not able to update your password.
   

1. Restart Jira