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  1. Jira Data Center
  2. JRASERVER-73659

[Documentation] Review incorrect importing from CSV as non-admin

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Details

    • Bug
    • Resolution: Fixed
    • Low
    • None
    • 8.0.0, 8.22.1
    • Documentation - All
    • None

    Description

      Problem Definition

      Documentation for "Creating issues using the CSV importer" is misleading because it includes steps for importing attachments but that is not allowed due to the limitation of non-admin user permissions.

      Importing attachments
      You can attach files to issues created from your CSV file. To do this, specify the URL of your attachment in an 'Attachments' column within your CSV file.

      Assignee, Summary, Description, Attachment, Comment
      Admin, "Issue demonstrating the CSV attachment import", "Please check the attached image below.", "https://Jira-server:8080/secure/attachment/image-name.png", "01/01/2012 10:10;Admin; This comment works"
      Admin, "CSV attachment import with timestamp,author and filename", "Please check the attached image below.", "01/01/2012 13:10;Admin;image.png;file://image-name.png", "01/01/2012 10:10;Admin; This comment works"

        URLs for attachments support the HTTP and HTTPS protocols and can be any location that your Jira instance must be able to access.

      Also, there are two fields mentioned on the page that are not possible to map as well: "Comment Body" and "Time Spent":

      Tips for importing CSV data into issue fields

      Below are some helpful tips when importing data from your CSV file into specific issue fields:

      Issue Field Import Notes

      ...

      Comment Body You can import issues with multiple comments by entering each comment in a separate column.

      ...

      Time Spent The value of this field needs to be specified as number of seconds.

      ...

      Here is the evidence:

      Suggested Solution

      Update the "Creating issues using the CSV Importer" docs, see the latest versions for Jira Software and JSM:

      And perform the following changes:

      • Remove reference to importing attachments.
      • Remove the fields "Comment Body" and "Time Spent" from "Tips for importing CSV data into issue fields"

      Workaround

      None

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              3d67fbf19c8a Maria Sobińska
              1edd59bb2c95 Mateus
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                Created:
                Updated:
                Resolved: