Issue Summary

If we set status property "jira.permission.comment.user" with value "false" for "DONE" status then it is not working properly as expected. Tested with Software simplified workflow and is reproducible on 8.20.0, 8.20.1 and 8.17.1 versions.

• The "Add Comment" button still appears on moving the issue to "DONE" (ideally expected to disappear).
• The "Add Comment" button is duplicated on moving the issue from "DONE" to other statuses (say re-open, TO DO etc).

After page reloaded work correctly some time and the problem appears again later if similar actions are performed.

Steps to Reproduce

1. Set property "jira.permission.comment.user" with value "false" for "DONE" status using "Software Simplified Workflow" as per the knowledge Base article: How to deactivate comments for closed issues
2. Create new issue.
3. Transition issue to DONE status (Add Comment should disappear, not happening).
4. Transition issue to TO DO status (Add Comment should be present, but getting duplicated).

Expected Results

• On transitioning issue to DONE status "Add Comment" should disappear.
• On transitioning issue to TO DO status one entry for "Add Comment" should be present.

Actual Results

• On transitioning issue to DONE status "Add Comment" still appears on the screen, not refreshed.
• On transitioning issue to TO DO status 2 entries of "Add Comment" are present (duplication).
• Trying to add the comment on an issue in DONE status still doesn't work and throws error "Communications Breakdown" and needs a page refresh to work as expected.

Workaround

Page should be reloaded to get this addressed.
However, this is observed to happen repeatedly for new issues and for same issues if accessed at a later point of time and similar transitions are made. So refresh is the only option at the moment.